Privacy policy

1. About this Privacy Policy

This Privacy Policy explains how Aurus Australia Pty Ltd (ABN: 31 138 178 695), trading as LOVELYS (“LOVELYS”, “we”, “us”, “our”), collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies when you:

visit or use our website https://lovelys.com.au/
purchase products from us
contact us or make an enquiry
subscribe to our emails or marketing communications
interact with us via social media
participate in promotions or surveys

By using our website or services, you consent to the handling of your personal information as described in this Privacy Policy.

2. What is personal information?

“Personal information” means information or an opinion that identifies you, or could reasonably identify you. This may include your name, contact details, payment details, IP address, or information about your interactions with our website.

3. What personal information do we collect?

We may collect the following types of personal information:

a) Information you provide directly

name
email address
phone number
billing and delivery address
order and transaction details
communications with us (emails, enquiries, customer support)

b) Information collected automatically

When you visit our website, we may collect:

IP address
browser type and device information
pages viewed and time spent on the site
referral source
cookies and similar tracking technologies

c) Payment information

Payments are processed securely by third-party payment providers. We do not store your full credit card details.

4. How we use your personal information

We use your personal information to:

process and fulfil orders
provide customer support
communicate with you about your orders or enquiries
send marketing communications (where you have opted in)
improve our website, products and services
comply with legal and regulatory obligations
detect and prevent fraud or misuse of our services

If you choose not to provide certain information, we may be unable to provide some services or complete transactions.

5. Cookies and analytics

We use cookies and similar technologies to:

operate and maintain our website
analyse website traffic and usage
improve functionality and user experience
support marketing and advertising activities

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Marketing communications

If you subscribe to our mailing list or make a purchase, we may send you marketing emails about our products, offers or updates.

You can opt out of marketing communications at any time by:

clicking the “unsubscribe” link in our emails, or
contacting us using the details below

7. Sharing your personal information

We do not sell or rent your personal information.

We may share your personal information with trusted third parties who assist us in operating our business, including:

website hosting and e-commerce platforms
payment processors
shipping and fulfilment providers
email and marketing service providers
analytics and IT service providers
professional advisers (legal, accounting)

These third parties are required to handle your information securely and only for authorised purposes.

We may also disclose personal information where required or authorised by law.

8. Overseas disclosure

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is protected in accordance with Australian privacy laws.

9. Security of your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our website uses Secure Socket Layer (SSL) encryption to protect data transmitted online. However, no method of transmission over the internet is completely secure, and you provide information at your own risk.

10. Accessing and correcting your information

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date or incomplete.

To make a request, please contact us using the details below.

11. Links to third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.

13. Contact us

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Email: ask@lovelys.com.au
Business name: Aurus Australia Pty Ltd
ABN: 31 138 178 695

We aim to respond to all privacy enquiries within a reasonable timeframe.

14. Privacy complaints

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992