Refund policy

We comply with the Australian Consumer Law.

Change of mind

Due to hygiene and safety reasons, we do not accept returns or exchanges for opened or used beauty and personal care products, including cosmetics, skincare, haircare, and body care items.

Unopened items in original, sealed packaging may be eligible for a return within 30 days of delivery, at our discretion. Proof of purchase is required.

Return shipping costs for change of mind returns are the responsibility of the customer.

Faulty or incorrect items

You are entitled to a replacement or refund if an item:

• is faulty or defective,

• is damaged in transit,

• is not as described,

• or you received the wrong product.

Please contact us within 7 days of receiving your order so we can assess the issue and arrange a solution in accordance with Australian Consumer Law.

Non-returnable items

We do not accept returns on:

• opened or used beauty products,

• sale or clearance items,

• gift cards.

How to contact us

To request a return or report an issue, please contact us at:
📧 ask@lovelys.com.au

Include your order number and clear photos if the item is damaged or incorrect.